As dedicated healthcare providers within the community, we consistently strive to make a positive impact on the lives of patients such as yourself and your loved ones. In order to continue our vision of providing a high standard of quality care for our patients, we will be implementing some updates to your physician’s practice.

Below is an update on what to expect moving forward at Magenta Health.

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During the pandemic, the processes and fees associated with services such as prescription renewals without appointments became very confusing. To make things as simple as possible for patients during uncertain times, many physicians chose to waive the fees typically associated with such uninsured services.

Unfortunately, this style of practice is no longer sustainable. Over the past couple years, we have continued to see rising costs of operations spurred on by inflation. Administrative burdens on physicians are at an all time high,which is a primary culprit for the current family doctor shortage that we are experiencing in the province, including within the City of Toronto.

With all of this said, the team has reflected on how we can best ensure the longevity of Magenta Health, and the physicians who practice at our clinics.

Beginning the week of November 13, 2023, Magenta Health will be implementing a policy to ensure all clinic physicians charge for the uninsured services they provide. The most common example of this is prescription renewals without an appointment, which is not covered by OHIP. Our intention is to direct resources into relieving administrative burdens, both for your physician, and our staff, and secure a long-standing foundation for the Magenta Health team.

We appreciate your understanding in this matter. This was not a simple or easy decision to make, but our collective hope is that it will make a measurable impact on clinic resources, and on the consistency of care we’re able to provide.