Sending a message:

It is no longer an option to send generic messages to your physician. Instead, please review the options below:

…to your physician

Initiating a NEW message:
If you are looking to contact your physician about a concern, or with a question, please first check their personal homepage (you may be asked to enter your OHIP).

Please use short and specific search terms like “test results”, “renew my prescription”, rather than general terms like “send a message”. The search tool is responsive to hundreds of questions and concerns, and constantly updated and iterated upon.

  • Some results, where it is deemed appropriate, will enable you to send your physician a message. 

  • Some results will not give you an option to send a message, this is because it is not generally medically appropriate to send your physician a message in those circumstances.

If you cannot find an appropriate result, the "default" option should be to book an appointment.

Responding to your physician’s message:
If' your physician has emailed you, or verbally requested a response, please see the search results for ‘responding to my physician’ (you may be asked to enter your OHIP).

…To the admin team

For fully administrative questions, click here to contact us online. Before sending a message, this workflow will help you use the search tool to see if there is an existing pathway to address your concern.

From a third party (Hospital / Pharmacy / etc.)

Third-parties should review our third-party contact information for help, including the option to send a message.

Please note: Physicians do not use personal emails. All correspondence goes through the admin team first. This helps minimize the risk that correspondence is missed and ensures questions are routed to the correct individual.

The team gets hundreds of messages a day. Kindly note it may require up to several business days for us to respond to administrative requests, and that most medical requests require an appointment. As there is always a small risk of human error on our part, please follow-up with us using the same means if you do not hear back within a week’s time. We have multiple dedicated staff members working through messages!

Even if you have not completed our Authorization for Email Communication, if you send us a message without any indication that we should not respond by electronically, we will usually, but not always, infer that we have your consent to at least reply to your correspondence in the same manner (i.e. electronically as well).