running late for your in-person appointment?

Thank you for making the effort to let us know that you are running behind.

While we definitely appreciate your good intentions, we won’t know until you arrive whether (1) it is possible for your physician to still see you, or (2) how long you will have to wait.

There could be a variety of reasons for this, for example:

• whether other patients have missed their appointment

• the “type” of visit you were booked for

• whether your physician has had to handle a more complex medical issue / is running behind

• whether your physician can stay later, etc.

Our Magenta Health physicians work hard to minimize wait times and promote physical distancing by staying on schedule as much as possible. To help with this, patients who arrive late may need to have their appointment rescheduled for another day. The on-site staff will do their best to fit you into the schedule, however please keep in mind that there may be a significant wait.

We ask that you do not email our team to advise of a late arrival. The large volume of incoming correspondence via email means our staff will likely not see your message prior to your arrival at the clinic (or before the start of your scheduled visit).