Our Booking Pages are Now Mobile Friendly!

Procuring technology is unfortunately hard. When selecting a vendor, we need to balance a variety of considerations, including features, security, uptime, customer support, quality of UI/UX, etc...

When it came to our online booking system, we went with Veribook for a number of reasons. One limitation, however, was their lack of a mobile friendly booking page for our patients. This has been a source of understandable frustration for everyone.

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Why Doctors are Late - The Top 3 Reasons

One of the most common frustrations for patients is when their doctor is late for an appointment. This is something that we try to minimize as much as possible, but unfortunately, we don't have a way to entirely eliminate this problem.

Nevertheless, we're believers in being transparent when it comes to issues such as this.  If we can't fully solve the problem, at least we can try to communicate why this is happening, and what we're doing to minimize this problem.

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Why do we ask patients for their OHIP number?

We're occasionally asked why we request OHIP numbers as part of our online registration process.

As physicians at Magenta Health are family doctors who provide ongoing, long-term primary care for enrolled patients, they are unable to enroll patients who do not have valid OHIP coverage; this includes patients who are only covered by another provincial health plan, or by third-party insurance. (read more here).

We therefore ask patients to supply their OHIP number upfront, as part of the initial online registration process, so that we can validate and confirm this information with the Ontario Government. This step usually takes a couple days, but it prevents the situation of patients taking time out of their busy day to come to the clinic, only to find out once they arrive that their OHIP has expired or is otherwise invalid, and that they will not be able to complete their appointment with a physician.

Melanoma is as easy as ABCDE

Warmer weather is just around the corner, and so should our vigilance for sun protection and skin cancer. There are several types of skin cancers, but malignant melanoma is the most fatal form of them all as it can invade through the skin and spread throughout the body. Fortunately though, early detection results in a high cure rate (about 90%), which is why we will go over the ABCDEs of melanomas. 

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